PRIVACY POLICY

SouthernCrow Trading respects your privacy and is committed to protecting it in accordance with the Privacy and Personal Information Protection Act.

What personal information do we collect?
Some personal information is collected by SouthernCrow Trading when dealing with customers or individuals.

Should we collect personal information from you this may include (but is not limited to) your name, address, email address, telephone numbers, gender, and other means of personal identification.

How do we collect personal information?
We collect your personal information directly from you.
If you feel that the information we are requesting, either from our website (www.southerncrow.com.au), or in our discussions with you, is not information that you wish to provide, please feel free to raise this with us.

We collect information by phone, in writing (email or letter), and electronically when you buy or sell a product or products with our help.

How do we use the information you provide?
WE WILL NOT USE YOUR PERSONAL INFORMATION FOR ANY PURPOSE WHICH IS NOT RELATED TO THE PRIMARY PURPOSE FOR WHICH IT IS COLLECTED.

Your personal information may be used:
To deliver the products and services that you requested;
To provide you with further information about the products and services you requested;
To personalise and customise your experiences with SouthernCrow Trading;
To help SouthernCrow Trading manage and enhance its customer services;
To communicate with you;
For administration purposes, including charging, billing and collecting debts;
To promote and market other products and services of SouthernCrow Trading which we consider may be of interest to you.

We will take all reasonable steps to ensure that the personal information that we hold is accurate and up-to-date. If you feel that information about you is not accurate or your details have or are about to change, you can contact us at admin@southerncrow.com.au and we will correct or update your personal information.

What if you choose not to provide your personal information?
You are not obliged to give us your personal information.
However, if you choose not to provide SouthernCrow Trading with personal details, such as your name or address, it may be difficult or impossible for SouthernCrow Trading to successfully deliver any products and services that you have purchased.

When do we disclose your personal information?
WE GUARANTEE THAT WE WILL NOT SELL YOUR PERSONAL INFORMATION TO ANY THIRD PARTY. For the purposes referred to in this policy, we may disclose your personal information to external organisations including: outsourced service providers, such as our shipping agents, who manage some of the services we offer to you, and our professional advisors, including our accountants, auditors and lawyers.

Access to your personal information
YOU HAVE A RIGHT TO ACCESS YOUR PERSONAL INFORMATION, subject to certain exceptions provided for in the Privacy Act. If you require access to your personal information, please email SouthernCrow Trading at admin@southerncrow.com.au. For security reasons, you will be required to put your request in writing and provide proof of your identity.

Security of your information
SouthernCrow Trading understands the concerns involved with online transactions and has taken steps to provide a safe and secure online environment. NO CREDIT CARD INFORMATION IS PROVIDED TO SOUTHERNCROW TRADING, AND IS COMPLETELY STORED AND MANAGED BY SECURE PROFESSIONAL TRANSFER AGENTS, SUCH AS PAYPAL.

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